Practice Information

Your privacy is important and your personal information will be treated with care, respect and discretion.

Information provided through this website, contact forms, appointment enquiries and therapeutic services is collected only for purposes directly related to responding to enquiries, arranging appointments and providing professional therapeutic support.

Information collected may include:

• Name and contact details
• Appointment and booking information
• Information voluntarily provided through enquiries or intake forms
• Clinical information relevant to therapy

Reasonable steps are taken to ensure personal information is stored securely and protected from unauthorised access, disclosure, loss or misuse.

Client records, appointment information, forms and clinical notes may be securely stored and managed using Cliniko, a practice management system designed for healthcare and allied health professionals.

Personal information will not be sold, shared or disclosed to third parties except where:

• You have provided consent
• Disclosure is required by law
• There are safeguarding concerns involving serious risk of harm to yourself or others
• Disclosure is required for professional, legal or regulatory obligations

As a client, you may have rights regarding access to your personal information and records, subject to applicable legal and professional requirements.

Additional information regarding confidentiality, record keeping, data retention and informed consent will be provided before therapy begins.

This practice aims to comply with applicable privacy and data protection requirements, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and relevant Australian privacy legislation where applicable.

Data Controller: Caryl Salvador / Inner Mind Navigator Ltd.

For privacy-related enquiries, please use the Contact page.

Appointments may be booked through the website, Cliniko online booking, or by direct enquiry.

Session fees are displayed prior to booking and payment is required as outlined during the booking process.

If you need to cancel or reschedule an appointment, at least 24 hours' notice is appreciated where possible.

Appointments cancelled with less than 24 hours' notice, or missed appointments without notice, may be charged at the full session fee.

Genuine emergencies and unforeseen circumstances are always considered with care and discretion.

Therapy is provided within the scope of professional training, ethical practice, informed consent and professional boundaries.

This website may use cookies and similar technologies to improve website functionality, security and user experience.

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Some cookies are necessary for the operation of the website. Other cookies may be used for website analytics or performance monitoring.

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

By continuing to use this website, you consent to the use of cookies in accordance with your browser preferences.

I am committed to providing a professional, ethical and respectful service.

If you have concerns about any aspect of the service provided, I encourage you to discuss them with me in the first instance. Many concerns can often be resolved through open communication and discussion.

If you remain dissatisfied after attempting to resolve the matter directly, you may be entitled to pursue a formal complaint through the relevant professional body governing my membership and professional practice.

Information regarding professional memberships and ethical standards can be found elsewhere on this website. If you are unsure which professional body is most appropriate for your concern, guidance can be provided upon request.

All complaints will be treated seriously, respectfully and in accordance with professional, ethical and legal obligations.

Further information regarding the complaints process is available upon request.