Therapy is tailored to your individual needs and circumstances. Appointments are available in person and online, providing flexibility to access support in a way that best suits you.

Complimentary Clarity Call (30 minutes)

A complimentary introductory conversation designed to discuss your needs, answer any questions you may have, and explore whether my therapeutic approach is the right fit for you. This call does not constitute therapy, and there is no obligation to book further appointments.

Initial Therapeutic Session (60 minutes)

Your first appointment focuses on understanding your presenting concerns, relevant background, and therapeutic goals. Together, we will develop a shared understanding of your needs and discuss an approach tailored to support meaningful and lasting change. Where appropriate, therapeutic strategies may begin during this session.

Ongoing Therapeutic Session (60 minutes)

Ongoing sessions provide continued therapeutic support tailored to your individual needs and goals. Sessions focus on developing insight, strengthening emotional resilience, building practical strategies, and supporting progress towards your therapeutic goals.

Extended Therapeutic Session (90 minutes)

Extended sessions provide additional time for more in-depth therapeutic work where clinically appropriate. They may be recommended for more complex presentations or where additional therapeutic time is beneficial. Extended sessions are typically arranged following discussion with your therapist to ensure they best support your individual needs.

Current fees for all appointment types are available on the website and during the online booking process.

Payment is requested at the time of booking unless alternative arrangements have been agreed in advance.

Should session fees change in the future, reasonable notice will be provided before any changes take effect.

Payment confirmations and receipts are issued electronically following successful payment.

Payments are processed securely through Stripe, a trusted third-party payment provider.

Inner Mind Navigator does not receive or store your full payment card details. Payment information is processed directly by Stripe using industry-standard encryption and security measures.

Stripe processes payment information in accordance with its own Privacy Policy, Terms of Service, security standards, and applicable legal obligations. Inner Mind Navigator receives confirmation of successful payment together with limited transaction information required for appointment administration, accounting, and financial record-keeping.

Your financial information is managed separately from your clinical records and is not used for marketing purposes.

If you have any questions regarding payments or invoices, please feel free to get in touch.

Life is sometimes unpredictable, and if you need to cancel or reschedule an appointment, I ask that you provide at least 24 hours' notice wherever possible.

If you wish to arrange another appointment following a cancellation, please contact me directly. Wherever possible, I will do my best to offer the next suitable appointment.

Appointments cancelled with more than 24 hours' notice may be transferred to another available appointment or refunded, according to your preference and availability.

Appointments cancelled with less than 24 hours' notice, or missed appointments, may incur the full session fee except in exceptional circumstances.

Exceptional circumstances will always be considered with compassion, fairness, and professional discretion.

Where a refund is applicable, it will normally be processed using the original payment method.

Refunds are generally available when appointments are cancelled with at least 24 hours' notice.

Refunds are not normally provided for missed appointments or cancellations made with less than 24 hours' notice unless exceptional circumstances apply.

Approved refunds are processed as promptly as possible; however, the time taken for funds to appear in your account will depend on your payment provider. description

Communication outside of appointments is intended primarily for administrative matters such as booking enquiries, appointment changes, cancellations, invoices, or general practice questions.

Email is not monitored continuously and should not be used for urgent clinical matters or emergencies.

Therapeutic support is generally provided during scheduled appointments unless alternative arrangements have been agreed in advance.

Administrative enquiries are usually responded to during normal business hours. Response times may vary during weekends, public holidays, periods of leave, or while engaged in clinical work.

If I become concerned about your welfare and am unable to contact you after reasonable attempts, I may contact your nominated emergency contact, GP, or another appropriate person where this is considered necessary to reduce the risk of serious harm.

Confidentiality is a fundamental part of the therapeutic relationship and helps provide a safe environment in which you can speak openly and honestly.

Information shared during therapy is treated with respect, sensitivity, and confidentiality.

There are, however, certain circumstances where confidentiality may need to be limited or information disclosed. These include situations where:

• There is a serious concern regarding your safety or the safety of another person.

• Safeguarding obligations require disclosure.

• Disclosure is required by law, court order, or other legal obligation.

• Information is discussed within professional clinical supervision to support safe and ethical practice. Client identities remain confidential wherever possible.

Where it is safe and appropriate to do so, confidentiality will be discussed with you before information is shared.

Inner Mind Navigator is committed to protecting your privacy and handling your personal information responsibly.

Personal information is collected only where necessary to provide therapeutic services, manage appointments, maintain clinical records, meet legal obligations, and support the safe delivery of care.

Information is managed in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and relevant professional and ethical standards.

Reasonable administrative, technical, and organisational measures are used to help protect your personal information from unauthorised access, loss, misuse, or disclosure.

You have the right to request access to your personal information, request corrections where appropriate, and exercise other rights available under applicable data protection legislation.

To support the delivery of services, Inner Mind Navigator uses carefully selected third-party providers.

These currently include:

• Cliniko – for secure practice management, appointment scheduling, clinical records, and client communication.

• Stripe – for secure online payment processing.

These providers process information only as necessary to provide their services and maintain their own privacy policies, security measures, and legal obligations relating to the handling of personal information.

Where third-party providers process personal information on behalf of Inner Mind Navigator, they do so in accordance with applicable data protection legislation.

Accurate clinical records are maintained to support the safe, effective, and ethical delivery of therapy.

Clinical records may include information obtained during appointments, assessment information, treatment plans, correspondence, appointment history, and other information relevant to your care.

Records are stored securely and retained for the period required by applicable legal, regulatory, insurance, and professional record-keeping requirements, after which they are securely destroyed or anonymised where appropriate.

If you wish to access your personal information or discuss your clinical records, please feel free to raise this during therapy or contact me directly.

Working collaboratively with other healthcare professionals can sometimes support your overall wellbeing and continuity of care.

Where clinically appropriate, and with your knowledge and consent, I may communicate with your GP or another healthcare professional regarding aspects of your care.

Examples may include:

• Coordinating care with another treating practitioner.

• Supporting continuity of care.

• Providing information at your request.

Information will generally only be shared with your knowledge and consent unless disclosure is required by law or where there is a serious safeguarding concern.

Online therapy offers a flexible and convenient way to access support when attending in person is not possible or preferred.

To help maintain privacy and the quality of your session, I recommend:

• Joining your appointment from a quiet and private location.

• Using a reliable internet connection where possible.

• Testing your camera and microphone before the session.

• Using headphones if this helps improve privacy.

While reasonable steps are taken to use secure technology, no online platform can guarantee absolute security.

Should technical difficulties occur during your appointment, reasonable efforts will be made to reconnect or arrange an alternative where appropriate.

Inner Mind Navigator provides scheduled therapeutic appointments and is not an emergency or crisis service.

If you believe you or another person is at immediate risk of harm, or require urgent mental health support, please contact the appropriate emergency services without delay.

Useful contacts include:

• Emergency Services – 999

• NHS 111

• Your GP

• Samaritans – 116 123

If you are located outside the United Kingdom, please contact your local emergency services or an appropriate crisis support service within your country.

This website uses cookies and similar technologies to help provide essential website functionality, improve your browsing experience, and support secure online services.

Inner Mind Navigator uses trusted third-party providers, including Cliniko for online appointment bookings and practice management, and Stripe for secure payment processing. These providers may use cookies or similar technologies that are necessary for the delivery of their services and may process information in accordance with their own privacy and cookie policies.

You may manage or disable cookies through your web browser settings; however, doing so may affect the functionality of some areas of this website or the online booking process.

Further information about how third-party providers manage personal information is available within their respective Privacy Policies.

I am committed to providing a professional, ethical, and respectful therapeutic service. If you have concerns about any aspect of your experience, I encourage you to raise them with me in the first instance wherever you feel comfortable doing so.

Many concerns can be resolved through open and respectful communication.

If you remain dissatisfied after discussing your concerns, you may submit a formal complaint in writing. Your complaint will be acknowledged promptly and considered fairly, confidentially, and in accordance with professional and ethical standards.

Where appropriate, you may also contact the relevant professional organisation with which I am registered for guidance regarding their complaints process.

Inner Mind Navigator is committed to providing therapy that is ethical, evidence-informed, and centred on your individual needs.

I practise within the scope of my professional training and competence and undertake regular continuing professional development (CPD) and clinical supervision to support safe and effective practice.

Therapy is delivered in accordance with relevant professional standards, ethical guidelines, and applicable legislation.

Therapy is most effective when we work collaboratively.

As a client, you are encouraged to:

• Attend appointments punctually wherever possible.

• Provide accurate and relevant information that may assist your care.

• Inform me of any significant changes that may affect your therapy.

• Raise any questions or concerns openly so they can be discussed together.

• Treat the therapeutic relationship with mutual respect.

While every effort will be made to support you, responsibility for decisions made outside of therapy remains your own.

If you have any questions about the information provided on this page, or if there is anything you would like to discuss before your appointment, please don't hesitate to get in touch.

Open communication is an important part of the therapeutic relationship, and I am happy to answer any questions that help you feel informed, comfortable, and supported before we begin working together.

Thank you for taking the time to read this information.

I look forward to meeting you and supporting you on your therapeutic journey.

With warm regards,

Ali Salvador

Integrative Therapist & Clinical Hypnotherapist

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